Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last updated: June 9, 2026

1. Information We Collect

Personal Information

  • Name, email address, and phone number
  • Profile picture (optional)
  • Corporate email verification details
  • Location data for ride matching
  • Vehicle information (model, registration, etc.)

Usage Data

  • App usage patterns and preferences
  • Ride history and booking information
  • Device information and IP address
  • Location data during app usage

2. How We Use Your Information

  • Service Delivery: To provide carpooling services and match you with suitable rides
  • Communication: To send OTPs, ride confirmations, and important notifications
  • Safety & Security: To verify user identity and ensure platform security
  • Improvement: To analyze usage patterns and improve our services
  • Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing

We share your information only in the following circumstances:

  • With Other Users: Basic profile information (name, photo) for ride matching
  • Service Providers: Third-party services that help us operate the platform
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale of assets

We Never Share:

Your password, payment details, or private messages without your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for sensitive communications
  • Secure servers with regular security updates
  • OTP-based verification for enhanced security
  • Regular security audits and monitoring
  • Access controls and employee training

5. Your Rights

You have the following rights regarding your personal data:

Access

Request a copy of your personal data

Correction

Update or correct your information

Deletion

Request deletion of your account

Portability

Export your data in a readable format

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your login preferences
  • Analyze how you use our platform
  • Provide personalized experiences
  • Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

7. Data Retention

We retain your data for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our platform and services

When you delete your account, we will remove your personal information within 30 days, except where required by law.

8. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have collected such information, we will delete it immediately.

9. International Transfers

Your data is primarily stored in India. If we need to transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and sending you an email notification. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@carpoolindia.com

Phone: +91-9876543210

Address: Elite Corporate Solutions, Sector 62, Noida, UP 201309

Compliance & Certifications

GDPR Compliant
SSL Encrypted
ISO 27001